Pursuant to these Terms and Conditions, Design Dreamatix, a company incorporated and acting under the laws of England and Wales, registration number: 15730040, having its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, UNITED KINGDOM, renders the services specified in the invoice to the Customer.
By receiving and using the services provided by Design Dreamatix, you agree to the terms and conditions set forth herein, along with any additional policies (including Privacy Policy and Refund Policy) published by Design Dreamatix. Your continued use of the services constitutes your acceptance of these terms.
Design Dreamatix reserves the right to modify these Terms and Conditions, policies, and procedures at any time. Changes will be posted on our website (https://www.designdreamatix.com/), and it is your responsibility to review these changes. Continued use of our services following any updates indicates your acceptance of the revised terms.
3.1. Contractor – Design Dreamatix, the company registered in England and Wales, rendering the services.
3.2. Customer – The legal entity or individual ordering services by signing an invoice or completing a payment form.
3.3. Agreement – The contract between Design Dreamatix and the Customer for the rendering of services.
3.4. Services – Monthly services (Design Dreamatix monthly plans) described on https://designdreamatix.com and specified in the invoice.
3.5. Additional Services – Services outside of the monthly plans, specified in the invoice and ordered separately.
3.6. Party to the Agreement – Either the Contractor or the Customer individually.
3.7. Parties to the Agreement – Both the Contractor and the Customer collectively.
3.8. Business Day – A day other than a weekend or public holiday in England, when banks in London are open.
4.1. Design Dreamatix agrees to provide services as outlined in clauses 3.4 and 3.5 upon Customer’s request.
4.2. The Agreement is considered accepted upon receipt of full advance payment as specified in the invoice.
4.3. By making this payment, the Customer agrees to the Terms and Conditions, Privacy Policy, and Refund Policy without exceptions.
4.4. This Agreement does not require a paper copy or handwritten signature to be valid.
5.1. Design Dreamatix provides the Services/Additional Services to the Customer as per the Agreement.
5.2. The specific details of the services are outlined in the invoice.
5.3. Design Dreamatix may engage third parties to assist in service delivery.
5.4. Each service under the plan is rendered separately based on tasks received from the Customer.
5.5. Services are available during business hours, 10:00 AM – 6:00 PM GMT+2, and on business days.
5.6. Communication will occur via Bordio, where tasks and requirements are managed. Customers must provide valid email addresses for Bordio access.
5.7. Services can be used for multiple projects under the applicable plan, with unlimited requests and revisions, though output volume depends on task complexity.
5.8. Customers must review and notify of any errors within 2 days of receiving the deliverables.
5.9. Original files will be transferred upon request made within 1 month of service completion.
5.10. Response time in Bordio will not exceed 4 hours during working hours.
5.11. Deadlines must be agreed upon, and services extending beyond a month may incur additional charges.
5.12. 3D and HTML development services are not included in monthly plans but can be provided separately.
5.13. Voiceover services are offered at the Contractor’s discretion as Additional Services.
5.14. Monthly subscription services will automatically renew unless canceled 3 days prior to renewal.
5.15. Subscription pauses will not affect the renewal date but will extend the service period by the equivalent pause duration.
5.16. The allocated design time is limited to four hours per day per monthly package, subject to mutual adjustment
6.1.1. Refuse to follow the Customer’s instructions if they lead to a breach of applicable laws, including but not limited to those of England and Wales, or any jurisdiction relevant to the services provided.
6.1.2. Suspend or terminate services if the Customer fails to fulfill their obligations.
6.1.3. Unilaterally cancel the Agreement with 10 days’ prior written notice to the Customer, refunding the paid but undelivered service value.
6.2.1. Deliver services in accordance with the terms outlined in the invoice and within the agreed timeframe, upon full payment and adherence to the Customer’s obligations.
6.2.2. Maintain confidentiality of all information provided by the Customer.
6.3.1. Expect efficient and timely service delivery from Design Dreamatix.
6.3.2. Request a refund within 3 days from the date of payment. Refund requests may be denied if project started, fraud, resale of services, or misuse is detected. No refund is available once a service is accepted or revised by the Customer.
6.3.3. Unilaterally terminate the Agreement with 10 days’ prior written notice. However, if the Customer (a legal entity) cancels after service commencement, a fine equal to the value of undelivered services will be deducted.
6.4.1. Pay for the services in accordance with the invoice issued by Design Dreamatix.
6.4.2. Provide all required information and materials necessary for service delivery.
6.4.3. Refrain from actions that could disrupt the operation of Design Dreamatix’s software or compromise network security.
6.4.4. Keep confidential any information shared by Design Dreamatix.
Both parties agree to uphold their obligations under these terms and are liable for failure to perform as stipulated, in accordance with the laws of England and Wales.
The fee for services is determined based on:
7.1.1. The Contractor’s published price list on the Design Dreamatix website (www.designdreamatix.com).
7.1.2. An agreed-upon amount as specified in email.
All payments are to be made on a 100% prepayment basis via debit or credit card under the Invoice issued by Design Dreamatix or through a bank transfer/cryptocurrency (as applicable).
Services are deemed paid upon the Contractor’s receipt of funds or cryptocurrencies.
For monthly subscription plans, the Customer’s payment method will be charged automatically each month, as agreed. Subscription can be canceled by notifying Design Dreamatix via email 3 days before the next billing cycle.
Any additional days used for customer onboarding activities within the first 30-day subscription will extend the Customer’s subscription period accordingly.
8.1. Service Delivery Confirmation: The completion of services is confirmed through a Service Delivery Report, which is generated and signed by Design Dreamatix.
8.2. Service Acceptance: If the Customer does not raise any complaints within 3 business days after service delivery, the service will be considered accepted.
8.3. Intellectual Property Rights: All intellectual property rights for the services rendered are transferred to the Customer upon delivery, except for Design Dreamatix’s rights to showcase the work in portfolios and promotional materials.
9.1. Disclaimer: Design Dreamatix provides services “as-is,” and does not offer additional warranties unless specifically stated. No warranty is made regarding the performance or reliability of services beyond what is expressly outlined.
9.2. Limitation of Liability: Design Dreamatix is not liable for indirect, incidental, or consequential damages arising from the use of services, including loss of data or profit.
10.1. Indemnification: The Customer agrees to indemnify and hold Design Dreamatix harmless from any claims, losses, or damages arising from misuse of services, including violations of terms or intellectual property rights.
10.2. Sanctions Compliance: The Customer warrants that it is not under sanctions by any relevant authorities. If the Customer becomes subject to sanctions, the Agreement will be terminated without liability.
11.1. Entire Agreement: This Agreement constitutes the full understanding between Design Dreamatix and the Customer regarding the subject matter and supersedes any prior discussions.
11.2. Governing Law: This Agreement shall be governed by the laws of England and Wales.
11.3. Dispute Resolution: Disputes should first be attempted to be resolved through negotiation. If unresolved, the Customer may proceed to the Courts of London for legal resolution.
11.4. Electronic Signatures: Digital signatures are deemed equivalent to original signatures for all purposes under this Agreement.
11.5. Communication: All official communications must be sent to Design Dreamatix via the designated email: sales@designdreamatix.com. 11.6. Severability: If any portion of this Agreement is held invalid, the remainder shall continue in full force and effect.